Small business owners whose employees use Google Chrome as their main Web browser, might seriously consider getting hold of certain specialized browser extensions. These six productivity-boosting and customer-support extensions can all be downloaded from the Chrome Web Store.
Streak CRM for Gmail Google Chrome Extension
Streak CRM for Gmail poses an innovative way for business users to manage the concerns of their clients. Accessing Gmail via Chrome, where this particular extension is installed, users can then organize all email messages from a specific customer, view emails between the same customer and another colleague, append custom email templates, and schedule the sending of critical email messages. With the Streak CRM for Gmail extension, the Gmail inbox is transformed into a streamlined one-stop-shop interface for keeping colleagues in the loop and ensuring that every customer query is addressed promptly.
Yesware Email Tracking
Because Streak CRM for Gmail has yet to come up with email tracking functionality, you can opt for Yesware Email Tracking to do the job. Email tracking is vital. You have to know whether or not your choice of marketing approach is working, and if not, then in which areas are your efforts still far beyond their expected ROI. The smart leveraging of email tracking analytics is key to a sustainable email marketing campaign. Through a Chrome browser outfitted with the Yesware Email Tracking extension, Gmail users get notification when the recipient has opened the email message, know the type of device used by the recipient for opening the email, and see the time spent by the recipient on every page of the attachment included in the email message. The analytics generated by Yesware Email Tracking is quite impressive. In fact, you can run an elaborate email marketing campaign through Gmail with the aid of this extension. It also comes with a mail-merge feature for bulk messaging, as well as a way to quickly create and reuse favorable email templates for your customers’ recurring concerns.
CrankWheel Screen Sharing
CrankWheel Screen Sharing is a fantastic Chrome browser extension for remotely managing a virtual walk-through with a client or another colleague. The client won’t have to install anything at his end. And even if he is using a mobile device, he can still view the screen that you shared via CrankWheel. This excellent customer support tool is useful for business users who choose Google Chrome as their browser. The limited edition of the CrankWheel Screen Sharing extension is free. To access enterprise-grade features like CRM integration and co-branding, you can always upgrade to a paid plan.
Iorad – The Tutorial Builder
On top of CrankWheel Screen Sharing, you can further expand your company’s plethora of effective remote customer support tools with this useful extension. Having Iorad’s Chrome extension means you won’t have to go through the screenshot-and-paste route whenever you need to come up with an impromptu step-by-step tutorial with a client or a colleague.
Zoho Expense is perfect for companies that hire freelancers, allow telecommuting arrangements, and dole out reimbursements to contractors. It is also great for just about anyone who is in need of an automated expense reporting system that works seamlessly on a browser. The Zoho Expense extension enables you to upload as a receipt a clipped area on an email message or a webpage. For snapshots and other image file formats of receipts, it is just straightforward sending to the company’s Zoho Expense account.
The Form+ extension is most useful when doing marketing surveys and screening new hires. Sporting a clean and intuitive interface, this handy browser extension enables you to create forms using a simple drag-and-drop method and then collect the ensuing responses in Google Drive. You also get email notifications whenever a form is submitted.
So make your sleek Chrome browser work harder than normal. All it takes is equipping it with the right set of extensions to positively impact your business.